{"id":32450,"date":"2026-01-14T13:29:11","date_gmt":"2026-01-14T13:29:11","guid":{"rendered":"https:\/\/www.northwooduk.com\/?post_type=branch-content&p=32450"},"modified":"2026-05-13T06:50:12","modified_gmt":"2026-05-13T05:50:12","slug":"maintenance-and-emergencies-northwood-exeter-tenants","status":"publish","type":"branch-content","link":"https:\/\/www.northwooduk.com\/estate-agents-and-letting-agents\/branch\/exeter\/maintenance-and-emergencies-northwood-exeter-tenants\/","title":{"rendered":"Maintenance and Emergencies \u2013 Northwood Exeter Tenants"},"content":{"rendered":"\t\t
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Report Property Maintenance Issue in Exeter <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At <\/span>Northwood Exeter<\/b>, we want every tenant to enjoy a safe, comfortable, and well-maintained home.<\/span><\/p>

We take maintenance seriously \u2014 acting quickly, communicating clearly, and using trusted contractors to resolve issues efficiently.<\/span><\/p>

Whether you need to report a minor repair or deal with an urgent emergency, this page explains exactly what to do and how we\u2019ll help.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reporting Maintenance Issues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you experience a problem with your property, please <\/span>report it as soon as possible<\/b> so we can arrange for it to be resolved.<\/span><\/p>

You can report maintenance issues in any of the following ways:<\/span><\/p>

  • Online:<\/b> Submit a repair request via our tenant portal or website.<\/span>

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  • By phone:<\/b> Call our Exeter office during opening hours.<\/span>

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  • By email:<\/b> Send full details, including photos if possible, to our maintenance team.<\/span>

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    Please provide as much information as possible about the issue \u2014 including when it started, what\u2019s affected, and whether it\u2019s urgent.<\/span><\/p>

    Once reported, we\u2019ll:<\/span><\/p>

    1. Log your maintenance request.<\/span>

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    2. Allocate a qualified contractor.<\/span>

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    3. Keep you updated on progress and access arrangements.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Emergency Repairs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Some issues require immediate attention to prevent damage or ensure safety.<\/span><\/p>

      An <\/span>emergency repair<\/b> is any issue that poses an immediate risk to you, others, or the property.<\/span><\/p>

      Examples include:<\/span><\/p>

      • Major leaks or burst pipes<\/span>

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      • Complete loss of heating or hot water (especially in winter)<\/span>

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      • Electrical faults or power failure<\/span>

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      • Fire, flood, or storm damage<\/span>

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      • Break-ins or security breaches<\/span>

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      • Unsafe structural issues<\/span>

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        If an emergency occurs <\/span>during office hours<\/b>, please call the <\/span>Northwood Exeter office immediately<\/b>.<\/span><\/p>

        If it happens <\/span>outside of office hours<\/b>, please refer to your <\/span>tenant handbook or welcome pack<\/b>, which includes our <\/span>out-of-hours emergency contact numbers<\/b> for approved contractors.<\/span><\/p>

        \u26a0\ufe0f <\/span>Important:<\/b> Only use the emergency line for genuine emergencies.<\/span>
        <\/span> Non-urgent issues reported this way may incur call-out costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Tenant Responsibilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        As a tenant, you\u2019re responsible for keeping your property in good condition and reporting issues promptly.<\/span><\/p>

        You should also carry out small, routine tasks such as:<\/span><\/p>

        • Changing lightbulbs and batteries in smoke alarms<\/span>

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        • Keeping drains and sinks clear<\/span>

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        • Ventilating rooms to prevent condensation and mould<\/span>

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        • Securing doors and windows<\/span>

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          Our team is always happy to clarify what\u2019s your responsibility and what\u2019s covered under your tenancy agreement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Out-of-Hours Guidance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          If you can\u2019t reach us right away, take these steps:<\/span><\/p>

          • For <\/span>gas leaks<\/b>, call the <\/span>National Gas Emergency Service<\/b> on <\/span>0800 111 999<\/b>.<\/span>

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          • For <\/span>water leaks<\/b>, turn off the stopcock to prevent flooding.<\/span>

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          • For <\/span>electrical issues<\/b>, switch off the mains power if it\u2019s safe to do so.<\/span>

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          • For <\/span>break-ins or vandalism<\/b>, contact the <\/span>police immediately<\/b>.<\/span>

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            Once safe, notify us as soon as possible so we can arrange repairs or inspections.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            We\u2019re Here to Help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Our goal is to resolve all maintenance issues quickly, efficiently, and with minimal disruption to you.<\/span><\/p>

            If you\u2019re unsure whether something counts as an emergency, contact us \u2014 we\u2019re always happy to advise.<\/span><\/p>

            Contact Northwood Exeter<\/b> for maintenance support or for updates on reported issues.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Report Property Maintenance Issue in Exeter At Northwood Exeter, we want every tenant to enjoy a safe, comfortable, and well-maintained home. We take maintenance seriously \u2014 acting quickly, communicating clearly, and using trusted contractors to resolve issues efficiently. Whether you need to report a minor repair or deal with an urgent emergency, this page explains […]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","branch-page-category":[],"class_list":["post-32450","branch-content","type-branch-content","status-publish","hentry"],"acf":[],"yoast_head":"\nTenant Property Maintenance Reporting in Exeter | Northwood<\/title>\n<meta name=\"description\" content=\"Discover how to report property maintenance problems in Exeter and understand tenant & landlord responsibilities clearly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.northwooduk.com\/estate-agents-and-letting-agents\/branch\/exeter\/maintenance-and-emergencies-northwood-exeter-tenants\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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